Everything you need to know before you order: where we deliver, how long it takes, what it costs and how you can pay.

Where we deliver

We deliver to Belgium, Denmark, the Netherlands, France, Spain and Italy.

If your country is not available at checkout, write to us at info@ilovekura.eu and we will let you know whether we can help.

Delivery charges

If you order several products, the delivery charges of the individual products are added together.

The weight of each product is shown in the Additional information tab on its product page.

The exact charge for your order is shown before you complete it. All prices include the value added tax applicable in your country.

The Nestup sets are large and are usually dispatched as two parcels. This does not affect the delivery charge — you pay once for the set.

Delivery times

Each product page shows the dispatch time for that item — this is how long our workshop needs to prepare it, from 3 to 15 working days depending on the product.

Once your order leaves us, transit takes a further 3 to 5 working days, depending on your country.

Your total delivery time is the dispatch time shown on the product page plus 3 to 5 working days for transit.

If your order contains several items with different dispatch times, we prepare it according to the longest one.

If anything delays your order, we tell you as soon as we know.

Carriers and tracking

We ship with DPD, GLS and other suitable carriers, chosen according to the size and weight of your order and the destination country.

As soon as your order leaves us, you receive a tracking link by e-mail.

Split deliveries

Larger orders may arrive in more than one consignment, and parcels may be delivered on different days. This never costs you more than the delivery charge shown at checkout.

If a parcel cannot be delivered

If a consignment comes back to us because the address was incorrect, delivery was refused, or several delivery attempts failed for reasons within your control, we may pass on the additional costs actually incurred.

This does not affect your right to withdraw from your order.

Damaged parcels

Please check your parcel when it arrives and tell us promptly if anything is visibly damaged, so that we can take it up with the carrier. Photographs of the item and the packaging help. Reporting late does not affect your statutory rights.

How you can pay

Payment method Available in
PayPal All countries we deliver to
Klarna All countries we deliver to
Bank transfer in advance All countries we deliver to

The methods actually available to you are shown at checkout.

Bank transfer in advance. We send you our bank details with your order confirmation. Please quote your order number as the payment reference. We prepare your order for dispatch once the payment reaches our account, which for transfers from outside Germany usually takes 2 to 4 working days.

Payments by PayPal and Klarna are processed by those providers, whose own terms and privacy policies apply in addition to ours.

We do not charge any fee for using a particular payment method beyond the cost we incur.

When payment is due

Payment is due when your order is placed, unless you choose bank transfer in advance, in which case your order is prepared once payment has been received.

Retention of title

The goods remain our property until payment has been made in full.

Invoices

We account for VAT under the EU One-Stop-Shop scheme, so we do not issue an invoice for every order. Your order confirmation e-mail sets out the full price, the tax included and the delivery charge, and serves as your proof of purchase.

If you need an invoice, write to info@ilovekura.eu and we will issue one.