If you have changed your mind, you can withdraw from your purchase within fourteen days of receiving your order, without giving any reason.

Fill in the form below and we will confirm receipt by e-mail straight away. You can also simply write to us at info@ilovekura.eu — using this form is optional, and any clear statement is enough.

Before you send anything back, please read our Right of Withdrawal page, which explains the deadlines, the return address and the cost of returning goods.

Withdrawal form

Order number (required)
You will find it in your order confirmation e-mail.

Your name (required)

Your address (required)

E-mail address (required)
We will send your confirmation here.

Date of order

Date you received the goods

Which items are you withdrawing from? (required)
Please list the products. If you are withdrawing from the whole order, write “entire order”.

Reason for withdrawal (optional)
You do not have to give a reason. It simply helps us improve our products.

☐ I confirm that I wish to withdraw from the contract of sale for the items listed above. (required)

[ Submit withdrawal ]

What happens next

We confirm receipt of your withdrawal by e-mail immediately.

We refund all payments received from you, including the original delivery costs, within fourteen days of receiving your notice. We use the same payment method you used for your order. We may withhold the refund until we have received the goods back, or until you have sent us proof of dispatch, whichever is earlier.

You must send the goods back within fourteen days of telling us you are withdrawing. The return address and the cost of returning goods are set out on our Right of Withdrawal page.

Subject: Your withdrawal — order [order number]

Hello [name],

We have received your notice of withdrawal from order [order number], submitted on [date]. This e-mail confirms receipt.

What you need to do

Please send the goods back within fourteen days of today to:

SAVELIA COMPANY – Zięciak
Liselotte-Herrmann-Straße 6
02625 Bautzen
Germany

You bear the direct cost of return. Details are on our Right of Withdrawal page: https://ilovekura.eu/withdrawal-policy/

What we will do

We will refund all payments received from you, including the original delivery costs, within fourteen days of today, using the same payment method you used for your order. We may withhold the refund until we have received the goods or your proof of dispatch, whichever is earlier.

If anything is unclear, just reply to this e-mail.

Kind regards,
I Love KURA
info@ilovekura.eu